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278
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Answering Service Consumers
Over the years, the typical answering service consumer has changed from doctors or physicians to any small businesses looking to strengthen their customer relationships through 24 hour inbound phone support.
Posted on Aug-12-2010
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240
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What is Business Process Outsourcing
Business process outsourcing companies offer complete outsourcing solutions. These processes can include claims processing, payroll outsourcing, and call center outsourcing.
Posted on Aug-12-2010
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259
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Creating an Answering Service Script
An important part of the successful relationship between the answering service and its clientele is developing a script that the operators can successfully execute.
Posted on Aug-12-2010
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315
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A Guide to Cold Calling
Cold calling is a great way to generate business leads. Though it can be quite stressful and discouraging to place outbound calls to parties whom may not be interested in what you are selling, the sales advantages outweigh any possible damage to your ego.
Posted on Jul-28-2010
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301
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What Businesses Benefit from Call Centers
With many businesses using automation and voicemail as a solution for their inbound communication problems, this technology is only part of the larger solution. There is no substitute for live communications and an answering service can offer businesses an affordable way to integrate this into their overall communication protocol.
Posted on Jul-28-2010
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309
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The Need for Pagers Continues Even Today
Pagers used to be the favored communication method for doctors, physicians, and technicians in in the 1980's and early 1990's. Though smart phones have replaced pagers and beepers in many cases, there is still a need for those devices.
Posted on Jul-28-2010
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330
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Achieving Success When Working From Home
With many businesses adopting a more mobile work force, the dream of working at home is a reality for many business employees.If you have the opportunity to work from home, there are many things you can do to make the work at home experience as successful as possible for both you and your employer.
Posted on Jul-28-2010
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294
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The Importance Of Opinion Research Surveys As A Marketing Tool
Opinion research is a superior way to meter the success of your customer service. Rather then employing temporary workers to handle the outbound call load, most call centers can perform opinion research services for a lower price then an in house staff.
Posted on Jul-28-2010
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299
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Outbound Telephone Surveys Performed By An Answering Service
Telephone surveys are a great way to followup with customers, perform customer research, and more. A call center can offer businesses an organized way to perform outbound surveys.
Posted on Jul-28-2010
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315
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What Is A Call Center And Other Questions Answered In This Overview
A call center is capable of handling multiple inbound and outbound communications from customers across all types of communication lines including live chat, email response, fax response, and more.
Posted on Jul-28-2010
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352
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Call Center Outsourcing Works for Small Business and Large Business Alike
Outsourcing sales and customer service to a call center is an inexpensive way to add additional staff members to manage your growing small business or reduce costs for your large company.
Posted on Jul-28-2010
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317
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Advantages of Outsourcing Order Processing Needs to a Call Center
Most contact centers today can manage order processing by interfacing with your e-commerce website and directly entering customer orders. By outsourcing your order entry and order processing needs to a call center, you can save money and increase efficienty and retention because of the 24 hour service call centers offer.
Posted on Jul-28-2010
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328
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Business Call Centers Help Businesses Cut Costs
By outsourcing your secretarial, sales, and customer service responsibilities to an answering service, your business can save money while growing your customer base.
Posted on Jul-28-2010
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327
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Is After Sales Contact Important
After sales contact is a crucial part of strengthening the relationship between you and your customers. Outsourcing after sales contact to a call center is a cost effective way to maintain great customer relationships without detracting from your new customer acquisitions.
Posted on Jul-28-2010
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326
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Learn More About An Advanced Call Center Service
In the telephone answering service industry, the term Advanced Call Center refers to anything beyond basic phone answering and message taking. An advanced call center service can be a complete outsource solution offering everything from live chat to outbound telemarketing to order processing.
Posted on Jul-28-2010
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428
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Choosing The Best Headphones For Your Secretarial Staff
One of the most important decisions an office manager can make is choosing the right headphones for their secretarial staff. Though choosing cheaper headphones is a more economical decision, buying a more expensive headphone is usually a more 'sound' decision.
Posted on Jul-28-2010
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328
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How To Get The Most From Your Answering Service
An answering service can be an effective tool for businesses with benefits including opening up new never before utilized communication channels. If you already employ an answering service, make sure you are getting the most return from your answering service investment.
Posted on Jul-28-2010
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331
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From Answering Machine To Answering Service
When answering machines first became popular, they were heralded as the future of communications and the death of live communications. Today, that automated future once predicted by the popularity of the answering machine has been surpassed by the growing need for personal live communication that answering services can offer.
Posted on Jul-28-2010
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369
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How To Reduce Business Operating Costs
Reducing business expenses is always a concern to both small and large businesses. Employing an answering service to manage your inbound and outbound telephone communications can help your business realize significant cost savings versus having your own in house receptionist, customer service, and sales staff.
Posted on Jul-28-2010
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352
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Overseas Call Centers & American Call Centers
Today, there is more competition in the call center industry by overseas answering services offering a more budget conscious and technically equal service to any US based answering service. Before being drawn in by the always lower price of an overseas call center, there are a few points to consider to see if an overseas call center alternative is right for your business.
Posted on Jul-28-2010
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358
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How To Properly Staff An Answering Service
Staffing an answering service is more complicated then staffing a traditional business because of the service's 24 hour nature. Your employees need to be reliable, skilled communicators, and available to work around the clock.
Posted on Jul-28-2010
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314
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Press 1 - A Look At Automated Telephone Support
Some type of telephone automation in business communication is unavoidable. If you are contacting your bank and inquiring about your balance or if you are calling a retail store to place a product order, there are many technological advancements with automation that allow for almost complete autonomous support.
Posted on Jul-28-2010
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419
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Is Voicemail Ruining Businesses
Though voicemail is often a more affordable option to hiring a live person to answer your phones around the clock, voicemail can be a turn off to current and potential customers.
Posted on Jul-28-2010
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342
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Answering Service Operators - The New Work At Home Business
In today's technological age, there are more and more opportunities for work at home employment. The call center is a booming industry that often employs off site call center agents who are directly tied into the contact center software through VPN lines integrated with their offsite terminals.
Posted on Jul-28-2010
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313
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Small Businesses Need To Look Big
Consumers will more often trust a large business then a small business because larger businesses usually offer lower prices, greater reliability, and warranties or help should problems arise. Using a telephone answering service can help small businesses look big because your phones will always be answered by a live operator no matter what time of day your customers contact you.
Posted on Jul-28-2010
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